Some users in my organisation have been struggling recently to use Remote Access, which utilises Microsoft Unified Access Gateway. It appears that there is a Windows Update that has caused this. There may be a patch for UAG, but since this aspect of the system is managed externally, the only thing we could do immediately was look to the client.
The error given is this:
“Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administrator for assistance.”
There appears to have been a Windows patch that caused the issue. The one in question seems to be entitled Remote Desktop Protocol 8.0 update for Windows 7 SP1 and Windows Server 2008 R2 SP1. Further details of the patch are here:
If you uninstall this, using the method below, the problem should be resolved.
- Go to Start (The Orb)
- Control Panel
- Uninstall a Program (Under ‘Programs’)
- View Installed Updates
- Find the one in question, using the code of the patch KB2592687
- Right click on it and ‘Uninstall’
- Restart your machine
- Try Remote Access again
I have also removed this patch from our WSUS approved list until the UAG implementation is updated on the server side.